Refund Policy
1. Introduction
At Mastering Math Online, we strive to deliver you top-notch mathematics coaching services and ensure a seamless and creative learning experience all at home! We understand the intricacies of situations that arise where refunds may be required. Our Refund Policy elaborates on the ethical conditions where refunds are eligible and circumstances where we cannot entertain you further.
2. Eligibility for Refunds
We offer refunds under the following conditions:
- In case of course cancellation due to a problem on our end, you are entitled to a complete refund.
- If you’re facing technical difficulties that prevent you from accessing online courses, and our support team cannot resolve the problem, you may request a refund.
- If you’re not satisfied with the course contents or the tutor for any reason, you may request a refund within 7 days, post enrollment. However, having completed more than 20% of the course content will make you ineligible for a refund request.
2. Non-refundable Circumstances
Refunds will not be allocated in the following cases:
- After completion of more than 20% of the course material.
- Failed to attend a scheduled live session without application.
- Request for refund after 7 days from the enrollment date.
- If you’ve violated the Code of Conduct.
3. Refund Process
Our refund process requires you to follow this procedure:
- Contact us through active email communication that includes your full name, course name and subject regarding your refund request.
- Our team examines your requests for five to seven working days before delivering an approval or rejection notification to you.
- After approval, a refund will be processed to the original payment method during a ten-day business period.
4. Changes to Our Refund Policy
We refresh and update our policy pages and reserve the right to do so. Regularly visit our policy pages to ensure accurate and liable information.
5. Contact Us
Should you wish a refund or inquire about a concern regarding our Refund Policy, feel welcome to contact us any time via our emails:
📧 : info@masteringmathonline.com
🌐 : https://masteringmathonline.com/