Refund Policy
Privacy Policy
Effective Date: March 9, 2025
Website: https://masteringmathonline.com/
At Mastering Math Online, we strive to provide high-quality math tutoring services and ensure a great learning experience. However, we understand that sometimes situations arise where a refund may be necessary. This Refund Policy outlines the conditions under which refunds are provided.
1. Eligibility for Refunds
We offer refunds under the following conditions:
- Course Cancellation by Us: If a course is canceled due to unforeseen circumstances on our end, you are entitled to a full refund.
- Technical Issues: If you experience consistent technical difficulties preventing access to our courses, and our support team is unable to resolve the issue, you may request a refund.
- Dissatisfaction with the Course: If you are not satisfied with the course, you may request a refund within 7 days of enrollment, provided you have not completed more than 20% of the course content.
2. Non-Refundable Cases
Refunds will not be issued in the following cases:
- If you have accessed and completed more than 20% of the course material.
- If you fail to attend a scheduled live session without prior notice.
- If you request a refund after 7 days from the date of enrollment.
- If the refund request is due to personal scheduling conflicts rather than issues with our service.
- If you have violated our Terms of Service or Code of Conduct.
3. Refund Process
To request a refund, please follow these steps:
- Contact Us – Send an email to [Your Contact Email] with your full name, course name, and reason for the refund request.
- Review & Approval – Our team will review your request within 5-7 business days and notify you of the approval or rejection.
- Refund Issuance – If approved, the refund will be processed to your original payment method within 10 business days.
4. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically.
5. Contact Us
If you have any questions or concerns regarding our Refund Policy, please feel free to contact us:
📧 : info@masteringmathonline.com
🌐 : https://masteringmathonline.com/